Terms of Purchase

Due to the secretive nature of magic please consider the suitability of a product prior to purchasing. If you are in any doubt, or would like further details on any of our products then please do not hesitate to contact us at info@magicbox.uk.com or call us on +44(0)191 9083252 with your enquiry.

If you are not fully happy with the goods you have received, please contact us via phone or e-mail within 14 days of receipt to discuss your return. We will only accept returns on items which have been authorised by Magicbox via phone or e-mail using the contact details listed above.

Custom made products can not be returned for exchange or refunds. Please contact us regarding any issues you may have.

Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging (unless the items are defective or were received in error). We are not able to refund or exchange items that appear to have been used, or are not in original resalable condition. This does not affect and is in addition to your statutory rights as a consumer. Please make sure all returned items are well packaged, as not to be damaged in the post. Please make sure all return packages are sent with a trackable, insured service, as we cannot take responsibility for items damaged or lost in the return transit.