SHIPPING INFORMATION

Magicbox keeps around 2,000 items in store for immedoiate delivery. However we have over 17,000 items on our site all available from various worldwide suppliers. All are avilable with different delivery times

IN STORE ITEMS - These items are displayed on our site with 1-3 day delivery time

NON IN STORE ITEMS - These items are displayed on site with a 5-9 day delivery time. (these items are ordered on a weekly basis from various worldwide suppliers and sent from our store as soon as they arrive)

 

 

We guarantee that item(s) ordered before 3pm on weekdays will be dispatched the same day if the item is in store. If you place your order upon a weekend, then your goods will be dispatched on the next available working day which is Monday.

There are two shipping methods available:

NEXT DAY - This is a next working day delivery service, generally Royal Mail tracked 24 or next day speciual delivery.
NORMAL SHIPPING - We use various shipping companies and methods but generally use Royal Mail. Although Royal state that delivery can take anything up to ten working days; we generally find these orders are received within 1-2 working days
International orders generally take 5-7 days though we can express the order for an additional charge. Please e-mail us at info@magicbox.uk.com for further details.

Disclaimer: In the exceptionally rare case that your next day delivery has been delayed though no fault of our own Magicbox may refund the delivery charges depending on the circumstances. This decision is at the discretion of the management. Due to the fact that even though these services state next day, Magicbox do not guarantee this fact, since the guarantee is held by the shipping company and the actual delivery of this item is out of our hands once it has left the warehouse.

We offer free delivery on all orders over £50. This applies to UK mainland orders only. Orders under £50 are charged at £3.00 for standard shipping or £6.00 for a guaranteed next working day service if placed before 3pm. The postage for International orders is automatically calculated on line and varies depending on the size and weight of the items ordered. Simply add the item(s) to your basket proceed to the checkout and select your country. If the shipping is LESS than the amount paid we will refund the difference. Or feel free to e-mail us at info@magicbox.uk.com

You will receive a tracking number in your email saying your order has been shipped (Please note not all orders are sent tracked). You can also find this tracking number in your account. If you would like any help with this please contact us.

You will receive a dispatch confirmation via email, sent to the email address on your online account. Should there be any problem in dispatching your order we will notify you with the reason either via phone or e-mail. You can cjhoose to colect your order from our store in Killingworth, Newcastle Upon Tyne.

We use various couriers and shipping methods but generally use Royal Mail to send most orders

On orders placed online we provide the option to ship to a different address than the one at which your card is registered. For security reasons, this service is discretionary, and we reserve the right to only ship to the billing address, or verify details with our customers before shipping to a different address. If you have made a mistake with your delivery details contact us immediately and we can try to amend them. Orders placed over the telephone may be delivered to either the billing or work address.  On orders placed online we provide the option to ship to a different address than the one at which your card is registered. For security reasons, this service is discretionary, and we reserve the right to only ship to the billing address, or verify details with our customers before shipping to a different address. If you have made a mistake with your delivery details contact us immediately and we can try to amend them. Orders placed over the telephone may be delivered to either the billing or work address. If the order has already left our office via UK mail we may be able to amend the address on your behalf. We can ship to BFPO addresses, please ensure you complete the billing address field as appropriate and the BFPO address as the delivery address. We deliver to most countries worldwide; your postage rate will be calculated at the checkout when you finish your order. Delivery times vary depend on location, feel free to contact us for additional information on International orders. If Royal Mail are unable to obtain a signature from somebody at the address then your parcel will be returned to your nearest Royal Mail depot. Royal Mail will leave a card at the delivery address, which will have instructions of re-delivery or collection. Our courier will also leave a contact card in the same fashion.

 

RETURNS

Magicbox offer a "No Quibble" returns policy. If the item you have bought is not suitable we will happily EXCHANGE it for something else to the same value. Please note the item must be returned unused and in a "sellable" condition. You (the customer) are responsible for the return postage of the item. This does not apply custom orders, dvds, books or downloads as due to copyright laws we are unable to offer this policy. However if the dvd or book is sealed and unopened we will happily offer an exchange. If you wish to return any item, please contact us at info@magicbox.uk.com or call us on +44(0)191 908 3252 with your enquiry.

 

If you are not fully happy with the goods you have received, please contact us via phone or e-mail within 14 days of receipt to discuss your return. We will only accept returns on items which have been authorised by Magicbox via phone or e-mail using the contact details listed above. Custom made products can not be returned for exchange or refunds. Please contact us regarding any issues you may have. Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging (unless the items are defective or were received in error). We are not able to refund or exchange items that appear to have been used, or are not in original resalable condition. This does not affect and is in addition to your statutory rights as a consumer. Please make sure all returned items are well packaged, as not to be damaged in the post. Please make sure all return packages are sent with a trackable, insured service, as we cannot take responsibility for items damaged or lost in the return transit. We aim to process any returns within 3 working days of receiving them. As long as the returned items meet our refunds criteria, your refund will be with you 24-48 hours after your return is processed, depending on your card issuer or payment method. After your return has been processed, as long as we have the exchange items on stock you should receive them within 3 working days UK mainland orders, 7-10 days for non UK customers. You are responsible for the cost of returning an item to us. If you are returning an item for a refund we will refund you MINUS our original delivery cost and will not reimburse the cost of you returning the item to us. Should you be returning a faulty product or an item which was sent in error then we will refund you the return postage costs and will also cover the costs for sending the replacement item(s) to you. We will try to handle your return as quickly as possible, and you will be contacted by telephone or email when the return has been processed. We recommend that to make a note of the shipping reference provided to you when you send the items back. This will allow you to track your parcel at every stage of delivery, including when we receive it. However, please feel free to call us on +44 (0)191 908 3252 to confirm receipt of your return. Only those orders returned to us for refund due to incorrect or faulted items being sent will have the original postage charges refunded. If you feel for any reason that we have incorrectly refunded you then do not hesitate to contact our sales team either calling (0191) 908 3252 or by e-mailing info@magicbox.uk.com.